Dispatch and Delivery
We aim to despatch all items within 1-2 days of receiving your order, however, this aim may need to be extended to 3-4 working days during busy periods (October – December).
We deliver to the whole of the UK, but timeframes and costs will vary according to the destination address – see the table below.
Orders will usually be delivered 3-5 days after despatch.
Delivery times outside the UK may take up to 15 days.
Small items weighing up to 999g for the US will be sent using DHL Packet Plus.
Shipping Costs
Shipping costs are determined primarily by weight, and in some cases, by size. An order weighing, for example, less that 1Kg but with shipping dimensions greater than 45cm x 35cm x 16cm will be charged at the higher rate.
Note: for orders destined for the US that are excessively bulky due to there being a high number of items included in the order, the shipping price may be more than the standard price quoted as shipping is also based on volume. We will advise by email prior to completion.
The UK is split into three Zones for the purpose of delivery:
- UK Mainland
- Northern Ireland
- The Scottish Highlands & Islands, the Channel Islands, the Scilly Isles and the Isle of Man.
The US is treated as a single zone.
Shipping Costs within each Zone are tiered according to the weight of the order once prepared for shipping.
All calculations in respect of Shipping Costs are based on the postcode of the delivery address.
The tariffs and the affected postcodes are given in the table below.
Free Shipping is offered at the checkout for orders over £30.00 destined for the UK Mainland, and for orders over £50.00 for everywhere else in the UK.
Free shipping is not available to the US.
Shipping Dangerous Goods
Some products are classed as Dangerous Goods, including Pure Essential Oils, Essential Oil Blends, Essential Oil Mists, Room Sprays, Organic Essential Oils or products that contain alcohol such as Aroma Mists or Perfumes.
Please be aware that we are unable to send goods classified as Dangerous Goods by air; we can ship Dangerous Goods by road ONLY.
BFPO / PO Box Addresses
It is not possible to ship to a PO Box address via courier within the UK.
Please contact us before placing an order to a BFPO address as courier delivery prices will vary.