Terms & Conditions

Effective Date: 24th February 2024


These terms and conditions govern your use of this website and your purchase of products from it. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.


“We”, “us”, and “our” refer to twofishe (number 19 ltd), a company registered in the UK, with company registration number 4574699 and registered office at 37a High Street, Hoddesdon, Hertfordshire EN11 8TA.

“You” and “your” refer to the user or customer of our website.


All products listed on our website are subject to availability. We reserve the right to discontinue or change specifications of products without prior notice.

We make every effort to display the colours, dimensions, and specifications of products accurately. However, we cannot guarantee that your device’s display accurately reflects the colours of products.

Pricing and Payment

All prices displayed on our website are in GBP (Great British Pound) and include VAT (Value Added Tax) at the applicable rate.

We reserve the right to change prices without prior notice. However, once you place an order, the price you will pay remains fixed. This does not apply in circumstances where the price has been displayed in error.  

Payment for products and any applicable delivery charges will be made in full at the time of placing your order.

Orders and Delivery

By placing an order on our website, you are making an offer to purchase products subject to these terms and conditions.

We will send you an email acknowledging receipt of your order, but this does not constitute acceptance of your order.

We aim to dispatch products within 2 working days of receiving your order. Delivery times may vary depending on your location and the delivery service chosen at checkout.

Returns and Refunds

If you are not satisfied with your purchase, you may return it to us within 30 days of receipt for a full refund or exchange, provided the product is unused and in its original packaging.

You are responsible for the cost of returning the product unless it is faulty or damaged upon receipt.

Limitation of Liability

We shall not be liable for any indirect or consequential loss or damage arising from your use of this website or the purchase of products from it.

Our total liability to you in respect of all other losses arising under or in connection with these terms and conditions, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total price of the products ordered to you.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales.

Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time without prior notice.

Contact Us

If you have any questions about these terms and conditions or any aspect of our website, please use the contact form.